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Introduction to Insourced IT Service Desk Metrics | 44 Definitions, Formulas & Key Correlations

Posted on August 21, 2020 at 12:01 am by / 3 Comments
This 47-page introductory guide to Insourced IT Service Desk KPIs includes definitions, information on the importance of each metric & key correlations for 44 Insourced IT Service Desk KPIs. A brief overview of each metric is listed below. To download the complete ebook with expanded definitions, formulas and correlations, you must become a member. Membership… Read More

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