All ResourcesDesktop SupportService Desk The Importance of Single Point of Contact (SPOC) for User Support The term SPOC refers to a Single Point of Contact support organization. This means that all IT issues, service requests, problems and incidents are first directed to the level 1…Angela IrizarryMay 11, 2012
All ResourcesService Desk Single Point of Contact (SPOC) | Service Desk KPI The term SPOC refers to a Single Point of Contact support organization. This means that all IT issues, service requests, problems and incidents are first directed to the level 1…Angela IrizarryMay 10, 2012
