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Recap of Unleashing The Enormous Power of Service Desk KPIs
Unleashing the Enormous Power of Service Desk KPIs was delivered February 11, 2014 to a record audience! Jeff Rumburg, Managing Partner at MetricNet, provided a comprehensive overview of best practices in Service Desk Performance Measurement. Did you miss it? Here are some highlights: Intro | A Simple Model for KPI Excellence -Measure -Diagnose -Prescribe -Implement… Read More
