Recap of Unleashing The Enormous Power of Service Desk KPIs All ResourcesNews and Press Recap of Unleashing The Enormous Power of Service Desk KPIs Unleashing the Enormous Power of Service Desk KPIs was delivered February 11, 2014 to a record audience! Jeff Rumburg, Managing Partner at MetricNet, provided a comprehensive overview of best practices…Jeffrey RumburgFebruary 13, 2014