All Resources, News and Press
Recap of Best Practices in Desktop Support
Best Practices in Desktop Support was delivered March 11, 2014 to a live audience! Jeff Rumburg, Managing Partner at MetricNet, shared key success factors from the industry’s top performing Desktop Support organizations! Did you miss it? Here are some highlights: Intro | Then and Now – The Evolution of Desktop Support -In 1988, the North… Read More
All Resources, News and Press
Recap of Unleashing The Enormous Power of Service Desk KPIs
Unleashing the Enormous Power of Service Desk KPIs was delivered February 11, 2014 to a record audience! Jeff Rumburg, Managing Partner at MetricNet, provided a comprehensive overview of best practices in Service Desk Performance Measurement. Did you miss it? Here are some highlights: Intro | A Simple Model for KPI Excellence -Measure -Diagnose -Prescribe -Implement… Read More