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Tag Archives: Webcast Recap

All Resources, News and Press

Recap of Best Practices in Desktop Support

Posted on March 13, 2014 at 10:36 am by / 0
Best Practices in Desktop Support was delivered March 11, 2014 to a live audience! Jeff Rumburg, Managing Partner at MetricNet, shared key success factors from the industry’s top performing Desktop Support organizations! Did you miss it? Here are some highlights: Intro | Then and Now – The Evolution of Desktop Support -In 1988, the North… Read More
All Resources, News and Press

Recap of Unleashing The Enormous Power of Service Desk KPIs

Posted on February 13, 2014 at 11:08 am by / 0
Unleashing the Enormous Power of Service Desk KPIs was delivered February 11, 2014 to a record audience! Jeff Rumburg, Managing Partner at MetricNet, provided a comprehensive overview of best practices in Service Desk Performance Measurement. Did you miss it? Here are some highlights: Intro | A Simple Model for KPI Excellence -Measure -Diagnose -Prescribe -Implement… Read More

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