All ResourcesArtificial IntelligenceBenchmarking StatisticsCall CenterRecorded Webcasts Contact Center Training | Benchmarks From the Front Lines of AI – The Unique Metrics of AI The promise of Artificial Intelligence in contact centers is undeniable, offering unprecedented opportunities to streamline operations and elevate the customer experience. However, its true value can only be realized by…Jeffrey RumburgApril 24, 2025
What Are The Metrics of Artificial Intelligence in Service and Support? All ResourcesArtificial Intelligence What Are The Metrics of Artificial Intelligence in Service and Support? Each month, MetricNet highlights a Key Performance Indicator (KPI) for service and support. We define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause-and-effect…Angela IrizarryJune 2, 2023
7 Steps to Future-Proof Your IT Service and Support Career in the Age of AI All ResourcesArtificial IntelligenceDesktop SupportService Desk 7 Steps to Future-Proof Your IT Service and Support Career in the Age of AI As the IT industry experiences a rapid evolution fueled by artificial intelligence and machine learning, many professionals working in IT service and support are becoming concerned about the possibility of…Jeffrey RumburgMarch 14, 2023
