Unleashing The Enormous Power of Call Center Key Performance Indicators! | Full Video Recording All ResourcesCall CenterMemberRecorded Webcasts Unleashing The Enormous Power of Call Center Key Performance Indicators! | Full Video Recording On this page, you can view and download the slides and watch the full recording of ”Unleashing the Enormous Power of Call Center Key Performance Indicators’! Join the thousands of…Jeffrey RumburgJune 9, 2015
Call Center Best Practices | Full Video Recording All ResourcesCall CenterMemberRecorded Webcasts Call Center Best Practices | Full Video Recording Download the PDF On this page, you can view and download the slides and watch the full recording of "Call Center Best Practices"! Customer expectation is that you are available…Jeffrey RumburgNovember 11, 2014
The One Year Path to World-Class Performance All ResourcesCall CenterDesktop SupportService Desk The One Year Path to World-Class Performance Did you know? Industry data shows that organizations that conduct benchmarking at least once a year are far more likely to achieve world-class performance. In fact, there is a virtual…Jeffrey RumburgSeptember 30, 2014
Best Practices in Call Center Technology All ResourcesCall CenterMember Best Practices in Call Center Technology Download This Article Forward To A Friend Call Center Best Practices: Part 4 Call Center Technology Cheat Sheet By Jeff Rumburg Managing Partner In part four of MetricNet's cheat-sheet…Jeffrey RumburgSeptember 1, 2014
Best Practices in Call Handling Processes All ResourcesCall CenterMember Best Practices in Call Handling Processes Download This Article Forward To A Friend Call Center Best Practices: Part 3 Call Handling Processes Cheat Sheet By Jeff Rumburg Managing Partner In part three of MetricNet's cheat-sheet…Jeffrey RumburgAugust 1, 2014
Best Practices in Human Resources Management All ResourcesCall CenterMember Best Practices in Human Resources Management Download This Article Forward To A Friend Call Center Best Practices: Part 2 Human Resources Cheat Sheet By Jeff Rumburg Managing Partner In the second of MetricNet's cheat-sheet series,…Jeffrey RumburgJuly 1, 2014
Call Center Performance Best Practices All ResourcesCall CenterMember Call Center Performance Best Practices Download This Article Forward To A Friend Call Center Best Practices: Part 1 Call Center Performance Cheat Sheet By Jeff Rumburg Managing Partner Performance measurement and management is the…Jeffrey RumburgMay 26, 2014
Mayday! Mayday! Amazon & T-Mobile Raise The Bar for IT in 2014 All ResourcesCall CenterDesktop SupportNews and PressService Desk Mayday! Mayday! Amazon & T-Mobile Raise The Bar for IT in 2014 6 second videos, smartphones and social media accounts are driving customer service expectations to never before seen highs. No matter where you choose to get the news this time of…Jeffrey RumburgDecember 18, 2013
Social Media | The Future of Customer Care All ResourcesCall Center Social Media | The Future of Customer Care Guest Post by Elana Winchester, Online Marketing Manager, IQPC, North America For organizations across the United States and beyond, the future of customer care is clear: you will need social media in your…Jeffrey RumburgNovember 29, 2013
Enabling Chat | A MetricNet & BOMGAR Presentation All ResourcesCall CenterDesktop SupportMemberService Desk Enabling Chat | A MetricNet & BOMGAR Presentation Download the PDF MetricNet and BOMGAR presented a special webcast highlighting key success factors for successful chat enablement! Download it now to: LEARN the Key Success Factors for successful chat…Angela IrizarryNovember 19, 2013
