News and Press MetricNet Launches Groundbreaking On-Demand Benchmarks for Service Desks and Contact CentersBuilding on more than 30 years of expertise and benchmarking data, MetricNet, LLC has launched two new on-demand benchmarks – one for Service Desks and one for Contact Centers. These…Angela IrizarryNovember 6, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail – Vendors Do Not Adequately Train Their PersonnelIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgOctober 9, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail – Vendors Experience Extremely High TurnoverIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgSeptember 21, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail – Continuous Improvement is Ill Defined or Not Included in the ContractIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgSeptember 15, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail – Vendors Spin Data for Their Own BenefitIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgSeptember 11, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail – Client and Vendor View the Contract as a Zero-Sum GameIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgSeptember 7, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail – Client Does Not Understand Metrics in Vendor ReportsIn the first article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgJune 27, 2023
News and Press MetricNet Launches Captivating New Podcast Series for IT Service and Support ProfessionalsINCLINE VILLAGE, NV, UNITED STATES, June 12, 2023/EINPresswire.com/ -- MetricNet, LLC, the global leader in IT Service and Support Benchmarking, has launched an exciting new podcast series that aims to unravel…Angela IrizarryJune 12, 2023
