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10 Key Service Desk Statistics | 2018 Benchmark
The results of MetricNet’s 2018 United States Insourced Service Desk Service Desk Benchmark are in! The data includes 9 categories of metrics and 44 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Service Desk professionals should be aware of. Service Desk Inbound Channel Mix: The average Self-Help % of… Read More
