All ResourcesDesktop SupportMemberWhitepapers Desktop Support and Field Services Staffing Ratios | How Many Technicians do You Need? One of the most common questions I hear from IT support managers is “How many techs should I have in desktop support?” It’s a great question, but one that is…Angela IrizarryApril 23, 2020
All ResourcesDesktop SupportService Desk Headcount Guidelines for IT Service and Support As you walk the halls of your service and support organization, it’s clear that it takes more than agents and technicians to keep things running smoothly. A well balanced support…Jeffrey RumburgAugust 8, 2016
