All Resources, Desktop Support, Service Desk, Whitepapers
The Coming Enterprise Service Desk – How Information Technology Can Lead the Way in Enterprise Services
Enterprise Service Desk – It’s Common Sense ITIL, and more broadly, IT Service Management, is now a 31-year-old discipline. It was originally established in the UK under the government of Margaret Thatcher in 1985. For those working in IT Service and Support, the implications of this are profound. First, it means that IT support professionals… Read More
