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Tag Archives: HDI 2014

All Resources, News and Press

IT Service and Support Empowered by HDI 2014

Posted on April 8, 2014 at 9:58 am by / 0
The HDI Conference in Orlando, FL was a smashing success! Those in attendance gained valuable insight into Metrics and Measurements, Service Management Excellence, Team Dynamics, The Customer Experience and more. MetricNet’s role in the conference spanned the gamut this year. Jeff Rumburg, Managing Partner of MetricNet, presented two sessions, served as the track chair for… Read More
All Resources, News and Press

Early Access to Exclusive HDI 2014 Content!

Posted on February 19, 2014 at 3:27 pm by / 0
Each month MetricNet highlights one Key Performance Indicator for the Service Desk or Desktop Support. We define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause/effect relationships for the metric. The purpose is to familiarize you with the Key Performance Indicators that really matter to your support organization, and… Read More

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