IT Service and Support Empowered by HDI 2014 All ResourcesNews and Press IT Service and Support Empowered by HDI 2014 The HDI Conference in Orlando, FL was a smashing success! Those in attendance gained valuable insight into Metrics and Measurements, Service Management Excellence, Team Dynamics, The Customer Experience and more.…Jeffrey RumburgApril 8, 2014
Early Access to Exclusive HDI 2014 Content! All ResourcesNews and Press Early Access to Exclusive HDI 2014 Content! Each month MetricNet highlights one Key Performance Indicator for the Service Desk or Desktop Support. We define the KPI, provide recent benchmarking data for the metric, and discuss key correlations…Jeffrey RumburgFebruary 19, 2014
