Most companies believe that the cost of desktop support consists entirely of the personnel, technology, and facilities that comprise the desktop support organization. From a pure accounting perspective, this may be true. However, there are many other, less obvious costs (some would say hidden costs), that must be taken into account when determining the true cost of Desktop Support. These include the cost of defects, the “penalty cost” for not following a Single Point of Contact (SPOC) support model, and workload costs that are a direct result of the IT environment itself.Read More
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