All ResourcesDesktop SupportService Desk % Resolved Level 1 Capable: A Critical Desktop Support Metric % Resolved Level 1 Capable is a Desktop Support metric. It measures the percentage of tickets resolved by desktop support that could have been resolved by the level 1 service…Angela IrizarryMay 10, 2012
All ResourcesDesktop SupportMemberMetric of the MonthService Desk % Resolved Level 1 Capable | Metric of the Month % Resolved Level 1 Capable is a Desktop Support metric. It measures the percentage of tickets resolved by desktop support that could have been resolved by the level 1 service…Angela IrizarryNovember 23, 2011
