All ResourcesBenchmarking StatisticsMemberService Desk 10 Key Help Desk StatisticsThe results of MetricNet's 2013 United States In-House Help Desk Benchmark are in! The data includes 6 types of metrics and 24 Key Performance Indicators. In this article, we will…Angela IrizarryApril 17, 2013
All ResourcesMemberMetric of the MonthService Desk Agent Utilization | Metric of the MonthOne goal of every business is to achieve the highest possible quality at the lowest possible cost. It stands to reason, therefore, that cost and quality should be measured on…Angela IrizarryMarch 23, 2012
