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MetricNet Participates in Metrics Panel Discussion at the 2019 HDI Conference
INCLINE VILLAGE, Nev., April 12, 2019 (Newswire.com) – Jeff Rumburg, co-founder and managing partner of MetricNet, participated in Session 501, “Metrics Magic: Ask the Experts,” at the Annual HDI Conference in Orlando, Florida. This marks the 27th consecutive year Mr. Rumburg has been selected as a speaker for the Annual HDI Conference & Expo. Rae Ann Bruno, John Custy and… Read More
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MetricNet Delivers Groundbreaking Presentation at the 2019 HDI Conference
INCLINE VILLAGE, Nev., April 11, 2019 (Newswire.com) – Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 205, ‘Radical Success: Managing Service and Support as a Business’, at the Annual HDI Conference in Orlando, Florida. This marks the 27th consecutive year Mr. Rumburg has been selected as a speaker for the Annual HDI Conference & Expo. In this… Read More
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MetricNet Awarded Two Speaking Slots at HDI’s 2019 Annual Conference
McLean, VA, October 16, 2018 (Newswire.com) – HDI has announced its speaker lineup for the 2019 annual conference and expo in Orlando, Florida. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to speak on two separate topics at the conference. This marks the 25th consecutive year that Mr. Rumburg has… Read More
All Resources, Benchmarking Statistics, Service Desk
10 Key Service Desk Statistics | 2018 Benchmark
The results of MetricNet’s 2018 United States Insourced Service Desk Service Desk Benchmark are in! The data includes 9 categories of metrics and 44 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Service Desk professionals should be aware of. Service Desk Inbound Channel Mix: The average Self-Help % of… Read More
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10 Actionable Takeaways from #SDI18
As the curtains close and the delegates disperse to their respective planes, trains, and automobiles, I find myself sitting in the hotel lobby in a state of thoughtful reflection. I’ve been to many conferences in my life. Some IT Service and Support focused, some CX and hospitality focused, some sales and marketing focused. Most times… Read More
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FUSION 17 – It’s All About the Experience
Life is packed with two types of experiences – those happening to us and those we create for others. Over the next few minutes, I’ll walk you through why this is important. Last week, I had the honor and pleasure of attending the annual FUSION IT Service Management Conference. Energy in the sessions and in the… Read More
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MetricNet Delivers Presentation on the ROI of ITSM at 2017 FUSION Conference
MCLEAN, Va., November 3, 2017 (Newswire.com) – Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 501, ‘The ROI of ITSM – Know Your Financial Impact!’, at the Annual FUSION Conference in Orlando, Florida. This marks the 4th consecutive year Mr. Rumburg has been selected as a speaker for the Annual FUSION Conference & Expo. In this… Read More
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MetricNet Delivers Presentation on META Reps at 2017 FUSION Conference
MCLEAN, Va., November 2, 2017 (Newswire.com) – Jeff Rumburg, co-founder and managing partner of MetricNet, presented Session 104, ‘META Reps, and the Convergence of Level 1 and Desktop Support,’ at the annual FUSION conference in Orlando, Fla. This marks the fourth consecutive year Mr. Rumburg has been selected as a speaker for the annual FUSION Conference & Expo. In… Read More
All Resources, Benchmarking Statistics, Desktop Support
10 Key Desktop Support Statistics | 2017 Benchmark
The results of MetricNet’s 2018 United States Insourced Desktop Support Desktop Support Benchmark are in! The data includes 7 categories of metrics and 28 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Desktop Support professionals should be aware of. Desktop Support Cost: The average Cost per Service Request for… Read More
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MetricNet’s Jeff Rumburg to Speak at Fusion 2017
PRESS RELEASE UPDATED: APR 24, 2017 McLean, VA, April 24, 2017 (Newswire.com) – FUSION 17 has announced its speaker lineup for this year’s annual conference in Orlando, FL. MetricNet is pleased to announce that, for the fourth consecutive year, Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker. Jeff has been invited… Read More