News and Press MetricNet to Present its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center ExpoMetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2021, in Dallas, TX. Mr. Rumburg…Angela IrizarryMay 12, 2021
News and Press MetricNet to Present New Research on AI and ESM at Service Management WorldMetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet’s latest research on Enterprise Service Management (ESM) as well as Artificial Intelligence…Angela IrizarryMay 11, 2021
News and Press MetricNet Featured Prominently as Speaker and Exhibitor at SDI21INCLINE VILLAGE, Nev., February 24, 2021 (Newswire.com) - MetricNet, LLC, the global leader in IT Service and Support Benchmarking, announced today that it will operate a virtual exhibitor booth, and Jeff Rumburg, MetricNet's Managing Partner, will speak at the SDI21…Angela IrizarryFebruary 24, 2021
News and Press MetricNet Announces Enhanced Webcast Schedule for 2021INCLINE VILLAGE, Nev., January 4, 2021 (Newswire.com) - MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2021. The webcast topics…Angela IrizarryJanuary 4, 2021
News and Press MetricNet Publishes 2020 Job Satisfaction and Employee Retention ReportINCLINE VILLAGE, Nev., September 21, 2020 (Newswire.com) - MetricNet has published the results of its 2020 Job Satisfaction and Employee Retention Survey. The complete 100+ page report is now available for immediate download…Angela IrizarrySeptember 21, 2020
News and Press MetricNet, SDI Announce Strategic Partnership to Enhance and Empower the Global Service Desk IndustryMetricNet, LLC and The Service Desk Institute (SDI) today announced a strategic partnership that will increase the availability and accessibility of industry benchmarking data and tools that service desk professionals…Angela IrizarryAugust 25, 2020
News and Press Jeff Rumburg Appointed to QSTAC® Advisory BoardINCLINE VILLAGE, Nev., August 12, 2020 (Newswire.com) - Jeff Rumburg, Managing Partner of MetricNet, LLC, the global leader in IT Service and Support benchmarking, has been appointed to the QSTAC Strategic Advisory Board. QSTAC®…Jeffrey RumburgAugust 12, 2020
News and Press Jeff Rumburg Appointed DeepCoding’s General Manager for North AmericaINCLINE VILLAGE, Nev., August 7, 2020 (Newswire.com) - Jeff Rumburg, Managing Partner of MetricNet, LLC, the global leader in IT Service and Support benchmarking, has been appointed the General Manager of North…Jeffrey RumburgAugust 7, 2020
News and Press MetricNet Survey Shows Travel and Hospitality Industry Delivers the Best Customer Experience (CX)INCLINE VILLAGE, Nev., August 5, 2020 (Newswire.com) - MetricNet has published the results of its 2020 State of CX Survey. The complete 100+ page report is now available for immediate download via MetricNet’s website. This…Angela IrizarryAugust 5, 2020
All ResourcesNews and Press MetricNet Launches New Suite of Tools for Contact Centers and Technical Support DesksINCLINE VILLAGE, Nev., April 14, 2020 (Newswire.com) - Leveraging more than 30 years of expertise and benchmarking data, MetricNet, LLC has developed a comprehensive suite of scorecards, tools, templates, and calculators for Contact Centers and Technical…Angela IrizarryApril 15, 2020
