FUSION 17 – It’s All About the Experience All ResourcesMember FUSION 17 – It’s All About the Experience Life is packed with two types of experiences - those happening to us and those we create for others. Over the next few minutes, I’ll walk you through why this is…Angela IrizarryNovember 9, 2017
Top 5 Customer Service Call Center Key Performance Indicators All ResourcesCall CenterMemberWhitepapers Top 5 Customer Service Call Center Key Performance Indicators Download This Article Forward To A Friend . How Does YOUR Call Center Stack Up? Call Center KPIs The Five Most Important Performance Indicators for Customer Service Call Centers Introduction…Angela IrizarryNovember 6, 2017
MetricNet Delivers Presentation on the ROI of ITSM at 2017 FUSION Conference All ResourcesNews and Press MetricNet Delivers Presentation on the ROI of ITSM at 2017 FUSION Conference MCLEAN, Va., November 3, 2017 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 501, ‘The ROI of ITSM – Know Your Financial Impact!’, at the Annual FUSION Conference…Angela IrizarryNovember 3, 2017
MetricNet Delivers Presentation on META Reps at 2017 FUSION Conference All ResourcesNews and Press MetricNet Delivers Presentation on META Reps at 2017 FUSION Conference MCLEAN, Va., November 2, 2017 (Newswire.com) - Jeff Rumburg, co-founder and managing partner of MetricNet, presented Session 104, ‘META Reps, and the Convergence of Level 1 and Desktop Support,’ at the annual FUSION…Angela IrizarryNovember 2, 2017
MetricNet Awarded Two Speaking Slots at HDI’s 2018 Annual Conference All ResourcesNews and Press MetricNet Awarded Two Speaking Slots at HDI’s 2018 Annual Conference MCLEAN, Va., October 24, 2017 (Newswire.com) - HDI has announced its speaker lineup for the 2018 annual conference and expo in Las Vegas, Nevada. MetricNet is pleased to announce that Jeff…Angela IrizarryOctober 25, 2017
From Good to Great – A Recap of ICMI’s Contact Center Demo 2017 All ResourcesCall CenterNews and Press From Good to Great – A Recap of ICMI’s Contact Center Demo 2017 “It is during our darkest moments that we must focus to see the light." - Aristotle Our deepest condolences for all those affected by the senseless tragedy in Las Vegas.…Angela IrizarryOctober 3, 2017
MetricNet Delivers Presentation on Contact Center Metrics at ICMI’s Contact Center Demo 2017 All ResourcesNews and Press MetricNet Delivers Presentation on Contact Center Metrics at ICMI’s Contact Center Demo 2017 MCLEAN, Va., September 27, 2017 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 406, Contact Center Cause-And-Effect: Leveraging the Full Potential Of Your KPIs, at the Annual ICMI…Angela IrizarrySeptember 27, 2017
MetricNet Delivers Presentation on Contact Center Benchmarking at ICMI’s Contact Center Demo 2017 All ResourcesNews and Press MetricNet Delivers Presentation on Contact Center Benchmarking at ICMI’s Contact Center Demo 2017 MCLEAN, Va., September 27, 2017 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 102, ‘Benchmark Your Way To World-Class Performance’, at the Annual ICMI Conference and Demo…Angela IrizarrySeptember 27, 2017
