All ResourcesRecorded Webcasts AI in IT Service and Support Meaningful Metrics Angela IrizarryNovember 5, 2020
All ResourcesRecorded Webcasts Metrics Roundup – Industry Benchmarks for IT Service and Support Angela IrizarryOctober 23, 2020
All ResourcesRecorded Webcasts Metrics that Matter – The Emerging Metrics of Channel Mix Angela IrizarryOctober 7, 2020
Metric of the Month: Service Desk Balanced Scorecard All ResourcesMemberMetric of the MonthService Desk Metric of the Month: Service Desk Balanced Scorecard Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause-and-effect…Angela IrizarryOctober 1, 2020
MetricNet Publishes 2020 Job Satisfaction and Employee Retention Report News and Press MetricNet Publishes 2020 Job Satisfaction and Employee Retention Report INCLINE VILLAGE, Nev., September 21, 2020 (Newswire.com) - MetricNet has published the results of its 2020 Job Satisfaction and Employee Retention Survey. The complete 100+ page report is now available for immediate download…Angela IrizarrySeptember 21, 2020
Service Delivery Transformation – A Wish-List from the Front Line All ResourcesDesktop SupportService Desk Service Delivery Transformation – A Wish-List from the Front Line Recent events have forced many organizations into a state of rapid transformation - particularly in the Service and Support industry. If you are like most service delivery organizations, your front line is now geographically…Angela IrizarryAugust 26, 2020
