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Tag Archives: Free Service Desk Training

All Resources, News and Press

Free Training Webcast | Unleashing the Enormous Power of Service Desk KPI’s!

Posted on February 4, 2014 at 11:02 am by / 0
69% of customers said they were on hold for too long when seeking help from a company. – Harris Interactive, Customer Experience Impact Report So how long is too long? What is the ideal Speed of Answer? Join MetricNet Tuesday, February 11, 2014 for one of our most popular FREE training webcasts:  Unleashing the Enormous… Read More
All Resources, News and Press

Webcast | Key Strategies for Enhancing your Service Desk Performance

Posted on January 7, 2014 at 2:55 pm by / 0
“In many organizations, the biggest single reason for customer dissatisfaction with the entire IT department is one function: the service desk.” – D’arcy Guerin Gue, Executive Vice President, Corporate Services at Phoenix Health Systems Join MetricNet on Tuesday, January 14, 2014 for one of our most popular FREE training webcasts:  Service Desk Best Practices*. Register… Read More

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