The Enormous Power of Desktop Support KPIs – Video and Slides All ResourcesDesktop SupportMember The Enormous Power of Desktop Support KPIs – Video and Slides Download the PDF Did you miss our Desktop Support KPIs webcast? Well, you’re in luck! You can now download the slides to MetricNet's exclusive presentation 'Unleashing the Enormous Power of…Jeffrey RumburgJune 1, 2015
Single Point of Contact (SPOC) | Service Desk KPI All ResourcesService Desk Single Point of Contact (SPOC) | Service Desk KPI The term SPOC refers to a Single Point of Contact support organization. This means that all IT issues, service requests, problems and incidents are first directed to the level 1…Angela IrizarryMay 10, 2012
