10 Key Stats From Our 2013 US In-House Call Center Benchmark All ResourcesBenchmarking StatisticsMember 10 Key Stats From Our 2013 US In-House Call Center Benchmark The results of MetricNet's 2013 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article,…Angela IrizarryApril 30, 2013
MetricNet’s Exclusive Presentation Featured In HDI Digital 2013 All ResourcesDesktop SupportNews and Press MetricNet’s Exclusive Presentation Featured In HDI Digital 2013 As one of the top rated speakers at HDI’s Annual Conference in Las Vegas last week, Jeff Rumburg has been selected to present MetricNet’s benchmarks on the economic impact of…Angela IrizarryApril 30, 2013
MetricNet’s 2013 IT Service and Support Benchmarks Have Been Published All ResourcesDesktop SupportNews and PressService Desk MetricNet’s 2013 IT Service and Support Benchmarks Have Been Published MetricNet has published the results of their 2013 US IT Service and Support Benchmarks. The updated data is now available for purchase and immediate download via the MetricNet website. These benchmarks…Angela IrizarryApril 25, 2013
10 Key Help Desk Statistics All ResourcesBenchmarking StatisticsMemberService Desk 10 Key Help Desk Statistics The results of MetricNet's 2013 United States In-House Help Desk Benchmark are in! The data includes 6 types of metrics and 24 Key Performance Indicators. In this article, we will…Angela IrizarryApril 17, 2013
MetricNet To Present Results of Desktop Support Benchmark At HDI All ResourcesNews and Press MetricNet To Present Results of Desktop Support Benchmark At HDI Jeff Rumburg, co-founder and Managing Partner of MetricNet, will present selected results from its 2012 Desktop Support Benchmark at the Annual HDI Conference in Las Vegas. This marks the 18th time Mr.…Angela IrizarryApril 15, 2013
Cause-and-Effect for Desktop Support KPIs | Metric of the Month All ResourcesDesktop SupportMemberMetric of the Month Cause-and-Effect for Desktop Support KPIs | Metric of the Month Download This Article Forward To A Friend This month we depart from our usual format, and instead of discussing a single metric I will explore the cause-and-effect relationships between…Jeffrey RumburgApril 15, 2013
MetricNet to Present Benchmarking Results at HDI’s Annual Forum All ResourcesNews and Press MetricNet to Present Benchmarking Results at HDI’s Annual Forum Jeff Rumburg, co-founder and Managing Partner of MetricNet, will present the results of its 2012 IT Service and Support Benchmark at the Annual HDI Conference in Las Vegas. This marks the 18th time…Angela IrizarryApril 12, 2013
MetricNet Featured In HDI Support World Magazine All ResourcesNews and Press MetricNet Featured In HDI Support World Magazine MetricNet was featured in HDI’s most recent issue of Support World Magazine. The article, entitled ‘The Economic Impact of Support: What's Your Value Proposition?’ was based on the results of MetricNet’s…Angela IrizarryApril 12, 2013
10 Benchmark Statistics For In-House Desktop Support Professionals All ResourcesBenchmarking StatisticsDesktop SupportMember 10 Benchmark Statistics For In-House Desktop Support Professionals The results of MetricNet's United States In-House Desktop Support Benchmark are in! The data includes 7 types of metrics and 28 Key Performance Indicators. In this article, we will…Angela IrizarryApril 10, 2013
Cause-and-Effect for Service Desk KPIs | IT Service Desk Metrics All ResourcesMemberMetric of the MonthService Desk Cause-and-Effect for Service Desk KPIs | IT Service Desk Metrics Download This Article Forward To A Friend This month we depart from our usual format, and instead of discussing a single IT Service Desk metric I will explore the…Jeffrey RumburgJanuary 16, 2013
