2013 Checklist and Adding Value in 2014 All ResourcesNews and Press 2013 Checklist and Adding Value in 2014 “Today, the chief impediments to accelerating your enterprise’s ability to add value to your company’s business could be…you, Ms. CIO. That’s because the debate about IT’s role is over. Yes,…Jeffrey RumburgNovember 27, 2013
5 Important Desktop Support Metrics to Measure and Monitor All ResourcesDesktop Support 5 Important Desktop Support Metrics to Measure and Monitor Most Desktop Support organizations commit two major mistakes when it comes to performance measurement: 1) they do not track the right KPI’s, and 2) they do not exploit the full…Angela IrizarryNovember 27, 2013
New Resources Available | November 2013 All ResourcesNews and Press New Resources Available | November 2013 There are so many exciting things happening at MetricNet! In addition to our extensive resource library, we have formed some strategic alliances with the industry’s top experts including BOMGAR and…Jeffrey RumburgNovember 21, 2013
Enabling Chat | A MetricNet & BOMGAR Presentation All ResourcesCall CenterDesktop SupportMemberService Desk Enabling Chat | A MetricNet & BOMGAR Presentation Download the PDF MetricNet and BOMGAR presented a special webcast highlighting key success factors for successful chat enablement! Download it now to: LEARN the Key Success Factors for successful chat…Angela IrizarryNovember 19, 2013
Self Service Completion Rate | IT Service Desk Metrics All ResourcesMemberMetric of the MonthService Desk Self Service Completion Rate | IT Service Desk Metrics Download This Article Forward To A Friend The self service completion rate is an IT service desk metric that measures the percentage of level 1 incidents that are self-resolved…Jeffrey RumburgNovember 13, 2013
MetricNet Awarded Two Speaking Slots at HDI’s 2014 Conference All ResourcesNews and Press MetricNet Awarded Two Speaking Slots at HDI’s 2014 Conference McLean, VA (PRWEB) November 07, 2013 HDI has announced its speaker lineup for the 2014 annual conference in Orlando, FL, and MetricNet is pleased to announce that it has been…Angela IrizarryNovember 7, 2013
MetricNet Launches Medical Care Service Desk Benchmark All ResourcesNews and Press MetricNet Launches Medical Care Service Desk Benchmark McLean, VA (PRWEB) November 04, 2013 In an industry first, MetricNet has just launched a benchmark designed specifically for service desks in the medical care industry. “In recent months, there has…Angela IrizarryNovember 4, 2013
MetricNet Teams with Bomgar in Webcast on Chat All ResourcesNews and Press MetricNet Teams with Bomgar in Webcast on Chat McLean, VA (PRWEB) October 28, 2013 MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, will present a joint webcast with Bomgar on November 19th. This…Angela IrizarryNovember 3, 2013
VIDEO | The Economic Impact of Support All ResourcesCall CenterDesktop SupportMemberService Desk VIDEO | The Economic Impact of Support Looking for a proven approach that can transform your tactical support group into a strategically focused organization that creates demonstrable value for the enterprise? In order to embark upon this…Angela IrizarryOctober 17, 2013
The Economic Impact of Support – What’s Your Value Proposition? All ResourcesDesktop SupportMemberService Desk The Economic Impact of Support – What’s Your Value Proposition? Download the PDF In this presentation, MetricNet reveals the industry’s first ever benchmarking data on the economic value of IT service and support. The corresponding whitepaper is available here. Most IT…Angela IrizarryOctober 15, 2013
