All ResourcesDesktop SupportMemberRecorded WebcastsService Desk The Role of IT Leadership in Service and Support on BrightTALKAs the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment. IT leaders and…Jeffrey RumburgJune 23, 2015
All ResourcesDesktop Support Benchmark 2014: Global Results for Desktop SupportJeffrey RumburgJune 3, 2015
All ResourcesDesktop SupportMember The Enormous Power of Desktop Support KPIs – Video and SlidesDownload the PDF Did you miss our Desktop Support KPIs webcast? Well, you’re in luck! You can now download the slides to MetricNet's exclusive presentation 'Unleashing the Enormous Power of…Jeffrey RumburgJune 1, 2015
All ResourcesDesktop SupportMemberRecorded Webcasts Benchmark 2014: Global Results for Desktop Support on BrightTALKUnlike the service desk, which has been extensively benchmarked over the past two decades, desktop support benchmarking is a relatively recent trend. As a result, many support professionals are unfamiliar…Jeffrey RumburgMay 27, 2015
All ResourcesDesktop SupportMemberService Desk The Role of IT Leadership in Service and SupportDownload the PDF: MetricNet's "The Role of IT Leadership in Service and Support" presentation was delivered on Thursday, March 26, 2015, to a standing room only crowd at the HDI…Jeffrey RumburgMarch 26, 2015
All ResourcesDesktop SupportMember Benchmark 2014: Global Results for Desktop SupportDownload the PDF MetricNet's "Benchmark 2014: Global Results for Desktop Support" presentation was delivered on Wednesday, March 25, 2015, at the HDI Service and Support Conference! In this article, you…Jeffrey RumburgMarch 25, 2015
All ResourcesDesktop SupportMemberRecorded Webcasts Desktop Support Best Practices | Full Video RecordingDid you miss our Desktop Support Best Practices webcast? You're in luck. Scroll down to watch the full recording! Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve…Jeffrey RumburgFebruary 11, 2015
All ResourcesDesktop SupportMember Desktop Support Best Practices | Presentation SlidesDownload the PDF Did you miss our Desktop Support Best Practices webcast? Well, you’re in luck! You can access the slides to 'Desktop Support Best Practices | The Road to…Jeffrey RumburgFebruary 10, 2015
All ResourcesDesktop SupportNews and PressService Desk FUSION14 | A First-Class Experience for IT Service and SupportThe energy and excitement could be felt throughout The Gaylord National in Washington D.C. as IT professionals from around the world came together to listen and learn. An eager crowd…Jeffrey RumburgOctober 28, 2014
All ResourcesDesktop SupportService Desk Optimizing the Tradeoff: Cost vs. Quality in Service and SupportDownload it now!Jeffrey RumburgOctober 14, 2014