All ResourcesMemberRecorded WebcastsService Desk Service Desk Best Practices on BrightTALKIn this webcast, MetricNet will share the key success factors from the industry's top performing Service Desks. Attendees will: HEAR how the industry's top performing Service Desks achieve world-class status.…Jeffrey RumburgJuly 14, 2015
All ResourcesDesktop SupportMemberRecorded WebcastsService Desk The Role of IT Leadership in Service and Support on BrightTALKAs the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment. IT leaders and…Jeffrey RumburgJune 23, 2015
All ResourcesCall CenterMemberRecorded Webcasts Unleashing The Enormous Power of Call Center Key Performance Indicators! | Full Video RecordingOn this page, you can view and download the slides and watch the full recording of ”Unleashing the Enormous Power of Call Center Key Performance Indicators’! Join the thousands of…Jeffrey RumburgJune 9, 2015
All ResourcesDesktop SupportMember The Enormous Power of Desktop Support KPIs – Video and SlidesDownload the PDF Did you miss our Desktop Support KPIs webcast? Well, you’re in luck! You can now download the slides to MetricNet's exclusive presentation 'Unleashing the Enormous Power of…Jeffrey RumburgJune 1, 2015
All ResourcesDesktop SupportMemberRecorded Webcasts Benchmark 2014: Global Results for Desktop Support on BrightTALKUnlike the service desk, which has been extensively benchmarked over the past two decades, desktop support benchmarking is a relatively recent trend. As a result, many support professionals are unfamiliar…Jeffrey RumburgMay 27, 2015
All ResourcesMemberRecorded WebcastsService Desk Past and Present: 25 Years of Service Desk KPIs on BrightTALKService desk KPIs have evolved and matured significantly over the past two decades. Today’s service desks routinely track twenty or more KPIs, and the focus has shifted from tactical/operational metrics…Jeffrey RumburgApril 21, 2015
All ResourcesMemberService Desk Unleashing The Enormous Power of Service Desk KPIs | PDF DownloadDownload the PDF Did you miss our webcast on IT Service Desk Metrics? Well, you’re in luck! You can now download the slides to 'Unleashing the Enormous Power of Service Desk…Jeffrey RumburgApril 14, 2015
All ResourcesMemberService Desk VIDEO | Unleashing the Enormous Power of Service Desk KPIs!Did you miss our webcast on IT Service Desk Metrics? You can now watch the recorded version of 'Unleashing the Enormous Power of Service Desk KPIs'. Join the thousands of…Jeffrey RumburgApril 14, 2015
All ResourcesMemberService Desk Past and Present: 25 Years of Service Desk KPIsDownload the PDF: MetricNet's "Past and Present: 25 Years of Service Desk KPIs" presentation was delivered on Friday, March 27, 2015, to a standing room only crowd at the HDI…Jeffrey RumburgMarch 27, 2015
All ResourcesDesktop SupportMemberService Desk The Role of IT Leadership in Service and SupportDownload the PDF: MetricNet's "The Role of IT Leadership in Service and Support" presentation was delivered on Thursday, March 26, 2015, to a standing room only crowd at the HDI…Jeffrey RumburgMarch 26, 2015