ITIL and Benchmarking: Complimentary Disciplines All ResourcesService DeskWhitepapers ITIL and Benchmarking: Complimentary Disciplines Download This Article Forward To A FriendITIL is now a 30-year-old discipline, and most IT organizations have embraced it to one degree or another. But many organizations struggle to define…Jeffrey RumburgJune 14, 2016
Metrics, The Linchpin of Continuous Improvement in Service and Support All ResourcesDesktop SupportService DeskWhitepapers Metrics, The Linchpin of Continuous Improvement in Service and Support Download This Article Forward To A Friend Continuous Service Improvement (CSI) is a noble goal that most IT service and support managers aspire to. But despite all the buzz about…Jeffrey RumburgJune 7, 2016
Unleashing the Enormous Power of Call Center KPIs All ResourcesRecorded Webcasts Unleashing the Enormous Power of Call Center KPIs In Unleashing the Enormous Power of Call Center KPIs, MetricNet provides an overview of the Best Practices in Call Center Performance Measurement. Our best practices help call centers lower costs…Angela IrizarryMay 17, 2016
MetricNet’s Jeff Rumburg to Speak at Fusion 2016 All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at Fusion 2016 FUSION 16 has announced its speaker lineup for this year's annual conference in Las Vegas, NV. MetricNet is pleased to announce that, for the third consecutive year, Jeff Rumburg, Managing Partner…Angela IrizarryMay 9, 2016
The Role of IT Leadership in Service and Support All ResourcesRecorded Webcasts The Role of IT Leadership in Service and Support As the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment. IT leaders and…Angela IrizarryApril 20, 2016
MetricNet Launches IT Service and Support Benchmark for Higher Education All ResourcesNews and Press MetricNet Launches IT Service and Support Benchmark for Higher Education McLean, VA, April 13, 2016 (Newswire.com) - MetricNet, LLC, the leading provider of benchmarks for IT Service and Support, is pleased to announce the industry’s first IT Service and Support Benchmark…Angela IrizarryApril 19, 2016
Fascination – Enlightenment – Unity | HDI 2016 Recap All ResourcesDesktop SupportNews and PressService Desk Fascination – Enlightenment – Unity | HDI 2016 Recap Fascination – Enlightenment – Unity… Three simple words that say it all. We had the honor and privilege to attend an incredibly powerful HDI conference in Orlando, Florida last week.…Angela IrizarryApril 18, 2016
MetricNet Delivers Presentation on the Power of Metrics at the 2016 HDI Conference All ResourcesNews and Press MetricNet Delivers Presentation on the Power of Metrics at the 2016 HDI Conference McLean, VA, April 15, 2016 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 407, ‘The Diagnostic Power Of Metrics’, at the Annual HDI Conference in Orlando,…Angela IrizarryApril 15, 2016
