HDI 2015 Conference Highlights All ResourcesNews and Press HDI 2015 Conference Highlights Your adventure begins in Las Vegas…. https://www.youtube.com/watch?v=0bdUdGsPeCE&feature=youtu.be The conference halls at Mandalay Bay came to life as the HDI team and a number of carefully selected guides (or as Kirk…Angela IrizarryApril 2, 2015
Past and Present: 25 Years of Service Desk KPIs All ResourcesMemberService Desk Past and Present: 25 Years of Service Desk KPIs Download the PDF: MetricNet's "Past and Present: 25 Years of Service Desk KPIs" presentation was delivered on Friday, March 27, 2015, to a standing room only crowd at the HDI…Jeffrey RumburgMarch 27, 2015
The Role of IT Leadership in Service and Support All ResourcesDesktop SupportMemberService Desk The Role of IT Leadership in Service and Support Download the PDF: MetricNet's "The Role of IT Leadership in Service and Support" presentation was delivered on Thursday, March 26, 2015, to a standing room only crowd at the HDI…Jeffrey RumburgMarch 26, 2015
Benchmark 2014: Global Results for Desktop Support All ResourcesDesktop SupportMember Benchmark 2014: Global Results for Desktop Support Download the PDF MetricNet's "Benchmark 2014: Global Results for Desktop Support" presentation was delivered on Wednesday, March 25, 2015, at the HDI Service and Support Conference! In this article, you…Jeffrey RumburgMarch 25, 2015
Desktop Support Best Practices | Full Video Recording All ResourcesDesktop SupportMemberRecorded Webcasts Desktop Support Best Practices | Full Video Recording Did you miss our Desktop Support Best Practices webcast? You're in luck. Scroll down to watch the full recording! Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve…Jeffrey RumburgFebruary 11, 2015
Desktop Support Best Practices | Presentation Slides All ResourcesDesktop SupportMember Desktop Support Best Practices | Presentation Slides Download the PDF Did you miss our Desktop Support Best Practices webcast? Well, you’re in luck! You can access the slides to 'Desktop Support Best Practices | The Road to…Jeffrey RumburgFebruary 10, 2015
Call Center Best Practices | Full Video Recording All ResourcesCall CenterMemberRecorded Webcasts Call Center Best Practices | Full Video Recording Download the PDF On this page, you can view and download the slides and watch the full recording of "Call Center Best Practices"! Customer expectation is that you are available…Jeffrey RumburgNovember 11, 2014
FUSION14 | A First-Class Experience for IT Service and Support All ResourcesDesktop SupportNews and PressService Desk FUSION14 | A First-Class Experience for IT Service and Support The energy and excitement could be felt throughout The Gaylord National in Washington D.C. as IT professionals from around the world came together to listen and learn. An eager crowd…Jeffrey RumburgOctober 28, 2014
MetricNet Awarded Three Speaking Slots at HDI’s 2015 Conference All ResourcesNews and Press MetricNet Awarded Three Speaking Slots at HDI’s 2015 Conference HDI has announced its speaker lineup for the annual conference in Las Vegas, NV. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected to speak…Jeffrey RumburgOctober 17, 2014
Optimizing the Tradeoff: Cost vs. Quality in Service and Support All ResourcesDesktop SupportService Desk Optimizing the Tradeoff: Cost vs. Quality in Service and Support Download it now!Jeffrey RumburgOctober 14, 2014
