Come Together at HDI 2014 in Orlando! All ResourcesNews and Press Come Together at HDI 2014 in Orlando! MetricNet is pleased to announce that it has been awarded two speaking slots at the annual HDI Conference in Orlando, FL. This marks the 19th time Jeff Rumburg, Managing Partner…Jeffrey RumburgJanuary 27, 2014
Most Viewed on SlideShare in 2013 All ResourcesNews and Press Most Viewed on SlideShare in 2013 We are excited to announce that MetricNet’s SlideShare content was among the top 4% of most viewed on SlideShare in 2013! Just in case you missed them, here are our…Jeffrey RumburgJanuary 21, 2014
Service Desk Best Practices | Full Video Recording All ResourcesMemberRecorded WebcastsService Desk Service Desk Best Practices | Full Video Recording Did you miss our Service Desk Best Practices webcast? The recording is now available to watch and share with your team! Join the thousands of regular attendees who use MetricNet’s…Angela IrizarryJanuary 15, 2014
Webcast | Key Strategies for Enhancing your Service Desk Performance All ResourcesNews and Press Webcast | Key Strategies for Enhancing your Service Desk Performance “In many organizations, the biggest single reason for customer dissatisfaction with the entire IT department is one function: the service desk.” - D’arcy Guerin Gue, Executive Vice President, Corporate Services…Jeffrey RumburgJanuary 7, 2014
MetricNet’s YouTube Video Library All ResourcesMemberRecorded Webcasts MetricNet’s YouTube Video Library Angela IrizarryJanuary 1, 2014
The Year in Review | 2013 MetricNet Milestones All ResourcesNews and Press The Year in Review | 2013 MetricNet Milestones For those who may have missed some of this year’s highlights from MetricNet, don’t worry. We’ve summarized them for you in this, our 2013 year-end roundup! MetricNet presented 2013 benchmarking…Jeffrey RumburgDecember 31, 2013
VIDEO: The Zen of Support | The Path to Strategic Enlightenment All ResourcesMemberService Desk VIDEO: The Zen of Support | The Path to Strategic Enlightenment Did you miss our webcast? Well, you’re in luck! For the first time ever, you can watch the recorded version of ''The Zen of Support - The Path to Strategic…Angela IrizarryDecember 23, 2013
Mayday! Mayday! Amazon & T-Mobile Raise The Bar for IT in 2014 All ResourcesCall CenterDesktop SupportNews and PressService Desk Mayday! Mayday! Amazon & T-Mobile Raise The Bar for IT in 2014 6 second videos, smartphones and social media accounts are driving customer service expectations to never before seen highs. No matter where you choose to get the news this time of…Jeffrey RumburgDecember 18, 2013
